Terms & Conditions


This Website is owned and operated by the Faceshop. Any contract You enter into through the Website will be with Faceshop. Responsibility for liability, however arising, in relation to this Website rests solely and exclusively with Faceshop. Access is provided to this Website in accordance with the conditions set out here below. Any use of this Website including orders placed by You will be subject to these Conditions.

If you have any questions relating to these Conditions please contact our customer services team by e-mail at   care@thefaceshop.com. sa   

1. Use of Website

1.1.    Access

1.1.1. You are provided with access to the website in accordance with these Conditions and any orders placed by You are placed strictly in accordance with these Conditions.

1.2.    Registration

1.2.1. You warrant that the Personal Information which you provide when you register as a customer is true, accurate, current and complete in all respects and in particular You agree not to impersonate any other person or entity to use a false name or a name that you are not authorized to use.

1.2.2. You agree to notify us immediately of any changes to Your Personal Information by contacting our web customer services team by e-mail at  care@thefaceshop.com.sa 

1.3.    Indemnity

2.3.1. You agree to fully indemnify, defend and hold Us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by You or any other obligations arising out of Your use of this Website, or the use by any other person accessing the website using your shopping account and / or Your Personal Information.

1.4.    Our rights

1.4.1. We reserve the right to:

a. Modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to You and confirm that We will not be liable to You or any third party for any modification to or withdrawal of the Website; and / or 

b. Change the Conditions from time to time, and Your continued use of the Website (or any part thereof) following such change will be deemed to be Your acceptance of such change. It is Your responsibility to check regularly to determine whether the conditions have been changed. If You do not agree to any change to the Terms then You must immediately stop using the Website.

1.5.    Privacy

1.5.1. We respect Your concerns about privacy. We, therefore, encourage You to refer to the  Privacy Policy  of the Website on an ongoing basis to stay abreast of our most current privacy policy practices.

2. Online Orders

2.1. Order Acceptance

2.1.1. All orders are subject to acceptance in accordance with Our Order Acceptance Policy.

If You have provided Us with a valid e-mail address We will send you an order acknowledgment e-mail detailing the Products You have ordered. This is not an order confirmation or order acceptance from Us. Our acceptance of Your order will take place upon dispatch of the Product (s) ordered. On dispatch of Your order, we will send you an order confirmation e-mail. Please refer to the  Order Cancellations & Amendment section  of our Conditions for further information.

We reserve the right to contact You by telephone to confirm Your order details and to manage any issues relating to the delivery of Your order.

Non-acceptance of an order may be a result of one of the following:

• The product You ordered being unavailable from stock 
• Our ability to obtain authorization for payment or a problem receiving your payment 
• The identification of a pricing or Product description error 
• Your failure to meet the eligibility to order criteria as set out in the Conditions

If there are any problems with your order, you will be contacted by our customer services team as soon as possible.

We reserve the right to reject any offer to purchase by You at any time.

2.1.2. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of Your order and payment secure, but in the absence of negligence on our part We can not be held liable for any loss You may suffer if a third party procures unauthorized access to any data You provide.

2.1.3. All Products shown on the Website are subject to availability.

2.2.   Contract creation and electronic contracting

2.2.1. The technical steps required to create the contract between you and us are as follows:

a) You place the order for Your Product (s) on the Website by clicking the Make Payment on the Payment page of the checkout process;
b) You will be guided through the process of placing an order by a series of simple instructions on the Website;
d) Your goods will be dispatched according to the delivery option You have selected during the checkout process on the Website;
e) We will send you an order acknowledgment e-mail detailing the Products You have ordered. This is not an order confirmation or order acceptance from us. 
f) Our acceptance of your order will only take place upon dispatch of the Product (s) ordered.

2.2.2. If you require any information regarding orders you have placed with us please Contact Us.

2.3.    Order Cancellation & Amendment

2.3.1 If you order from Us You have the right to cancel your order within 7 working days. We can not accept cancellations after this period. Refunds and cancellations can only be requested by the Purchaser.

2.3.2. Recipients of any delivery are entitled to a replacement if goods arrive damaged. If a refund is required and the order has been shipped the order will have to be returned to us. Once we have received the goods the Purchaser will be refunded. 

2.3.3 If You wish to amend or cancel Your order You must contact during 9 - 6 hours. after Your order has been placed in order to establish the status of your Order. Orders are normally processed swiftly so We may have already packaged Your order and made arrangements for it to be sent to You. In these circumstances, it will not be possible to amend or cancel Your order. Additionally, We can not always stop your order from being dispatched. If Your order is delivered and You wish to return it, You will have 7 working days from the date of delivery to do so (please see our Returns Policy for further details).

2.3.4. If you wish to amend or cancel an order please contact our web customer services team at e-mail at  care@thefaceshop.com. sa 

3.3.5. It would be helpful if you could have the following details to hand:

• Customer name 
• Order number 
• Date of the order 
• Value of order 
• Payment method

2.4.    Payment

2.4.1. The total cost of your order is the price of the products ordered plus any delivery charges as set out in the Delivery section of the Website. Payment can be made by credit card or Debit Card and payment will be debited and cleared from your account.

2.4.2. You confirm that the credit or debit that is being used is yours. All credit and debit cards are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to Us, we will not be liable for any delay or non-delivery.

2.5.    Refusal of transaction

2.5.1. With regard to any contract for the purchase of Products from Our Website, We reserve the right to withdraw any products from the Website at any time and / or remove or edit any materials or content on the Website. We may refuse to process a transaction for any reason or refusal service to anyone at any time at our sole and unfettered discretion. We will notify You if We do not accept Your order. We will not be liable to you or any third party by reason of:

• Our withdrawal any Product from the Website whether or not that Product has been ordered;
• removing or editing any materials or content on the Website;
• refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

2.6.    Eligibility to order

2.6.1. To be eligible to purchase Products on this Website and lawfully enter into and form a contract with us under Saudi Arabian law you must When creating an order provide your real name, phone number, e-mail address, payment details and other requested information; Stipulate the store from which you wish to collect your order, or in the case of customers living outside Saudi Arabia provide a PO Box number or complete and accurate address to which you wish the order to be delivered. Possess a valid credit or debit card issued by a bank acceptable to Us or hold. By making an offer to buy a Product, You specifically authorize us to transmit information (including any updated information) or to obtain information about You from third parties from time to time, including but not limited to Your debit or credit card number or credit reports , to authenticate Your identity, to validate Your debit or credit card, to obtain an initial debit or credit card authorization and to authorize individual purchase transactions.

2.7.    Delivery

2.7.1. Delivery options vary by country. Please refer to our  Delivery Policy  for details.

2.8.    Returns Policy

2.8.1. Please refer to our  Returns Policy  for details.

3. Promotions and Discounts

3.1  Promotions

Discounts are issued in the form of either 'savings' or a 'percentage off' and are offered to customers via. Promotional emails, advertisements, on-site banners or 3rd party communications.

There is no cash alternative and all terms and conditions are non-negotiable. Unless otherwise stated, discounts are only applicable to full price items (sale and clearance items are not included) thefaceshop.com.sa reserves the right to cancel or change any promotion / discount without notice, at any time.

The prices shown for any products on the website will be the actual price that you should pay. 

If you do not log in before shopping you will be asked to do so at the check-out and the product prices and total cost of your order will be adjusted then. The price that is displayed as the "total" when you click to purchase is the price that you will pay.

3.2 Using promotional codes  [v1] 

If using a promotional code, the code provided should be entered in the 'Promotional Code' box at the checkout

Some promotions will be subject to a minimum spend threshold (please refer to the original source of the promotion)

Wherever a minimum spend threshold applies, the minimum spend does not include shipping costs

3.3 Returning an item purchased under a promotion

Items purchased using a promotional code, are subject to our  returns Policy  for details.


4. Disclaimers and limitation of liability

4.1. The materials on this Website are directed strictly at those who access the Website from within the Kingdom of Saudi Arabia. We make no representation that any Product displayed for information only on the Website is appropriate for use, or available, in other locations. 

4.2. Given the unpredictability of technology and the online environment, We do not warrant (either express or impliedly) that the function, operation or accessibility of the Website will be uninterrupted or error-free, that defects will be corrected, or that this Website or the server that makes it available will be free of viruses or other harmful elements. As a condition to become a visitor to and a user of the Website, You agree to these Conditions and that access is asserted at Your own risk. We will not be liable for damages of any kind related to your use of or accessibility to access this site. We will not be liable or liable to You for any loss of content or material uploaded or transmitted through the Website.

4.3. We have made every effort to display the products featured on our Website as accurately as possible. However, the colors We use, as well as the display and color capabilities of your particular computer monitor, will greatly affect the colors you actually see on the screen. We can not be held responsible for the limitations of technology and can not guarantee that Your monitor's display of any color, texture, or detail of actual merchandising will be accurate.

4.4. We endeavor to present the most recent, most accurate, and most reliable information on our Website at all times. However, We make no claims to its accuracy, either expressed or implied. There may be occasions when some of the information featured on Our Website may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and We apologize for any inconvenience that this might cause. We reserve the right to amend errors, make changes to Our Website or to update Product information at any time without prior notice and without any liability on our part. To the fullest permitted permission by law, We disclaim all warranties, expressed or implied.

4.5. Certain (hypertext) links in this site may lead to other websites which are not under our control. When You activate any of these, You will leave the Website and We have no control over and will accept no responsibility or liability for the content, accuracy or any other aspects of any website that is not under our control. The provision of a link is for Your information and convenience only and does not impure an endorsement of any kind by Us.

4.6. While We take all reasonable care to ensure the integrity of the Website and the accuracy of the information contained in them We can not accept any liability to any person for any loss or damage of any kind (whether or not Weought reasonably to have known of or had been advised of the possibility of the same) which may arise from the use of the website or any of the materials or information contained in them and You use the Website at Your own risk.

4.7. We will take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including Product Descriptions appearing on the Website at a particular time may not always reflect the position exactly at the moment You place an order.   

4.8. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and We make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be connected on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing, usage or trade.

4.9. To the fullest possible permitted under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products.

4.10. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights as set out in these Conditions.

4.11. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract and / or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for: 

· Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); Egypt

· Any loss of goodwill or reputation; Egypt

· Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions.

4.12. Our liability under any contract for Products purchased from Us shall be limited to the value of Your order.

4.13. We do not guarantee that any product sold online will be available in any of our stores or that the price quoted online will match that at any of our stores. If a product you want is sold out online it may be available in store. However, we recommend that you call your nearest store first before making a special journey to avoid disappointment.

4.14. We shall not be under any liability to You in the event of our failure, delay or default in carrying out all or any of our obligations under these Conditions due in whole or in part to an event of Force Majeure.

5. General

5.1.    Unauthorized use of Domain Name 

From time to time, certain cybersquatters or other unauthorized persons may register in bad faith a confusingly similar domain name with the intention of taking unfair advantage of Faceshop reputation and goodwill. Faceshop Website address on the Internet is thefaceshop.com.sa. Any other domain name that appears to represent itself as being a Faceshop Website may not be related to Us and may represent an unlawful infringement of our rights, reputation, and goodwill. We are not responsible and can not be held liable to any person for the contents or anything related to these other unlawful purportedly Faceshop websites.

5.2.    Intellectual Property

5.2.1. The content of the Website is the property of Faceshop, our affiliates, our partners or our licensors, and is protected by international copyright laws.

5.2.2. The Trade Marks used on the Website are the registered and unregistered marks of Faceshop, our affiliates, our licensors or our partners, and are protected by international trademark laws. All other Trade Marks not owned by Us, Our affiliates, our partners or Our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Us.

5.2.3. You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that You may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited

5.2.4. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

5.4.    Compliance with laws 

This Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through Our Website.and