How can I return a product?
All products you wish to return must be intact and in the same condition in which you received them, and in their original packaging and packaging, with
The original invoice, within 7 (seven) days of receiving the order. And the customer will bear the shipping value in the event that the return process is based on his desire and that the product arrived in good condition to the customer
All products you wish to exchange must be intact and in the same condition in which you received them, in their original packaging and packaging, with the original invoice, within 14 (fourteen) days of receiving the order.
We will not accept refunds if the original packaging has been opened or tampered with.
We do not accept returns on products that have been damaged or soiled.
The original shipping and handling costs are not refundable.
Refund or exchange:
First: Contact customer service through any means you see fit.
Second: Photographing the product and the invoice to send to our team.
Our team will follow up on your request and proceed with either a refund or a product replacement!
Please do not send the items you want to return to our stores. Our stores are unable to process responses
To cancel, please contact customer service and we will cancel the order only in the event that the order has not already been sent by us or has been shipped and on its way to your site.
You can always contact customer service for all cases, our goal is always your satisfaction.